A woman in North Carolina said she received an 'African American service charge' from American Airlines



  • A woman told local news she received an offensive charge on her bank statement after traveling with American Airlines last year, Charlotte's WJZY-TV reported. 
  • The charge on her statement reads: "African American, African service charge," Kyetra Bryant told the news outlet. 
  • A spokesperson for American Airlines told Insider they were "disturbed by what we saw" and "immediately launched an investigation" when informed about the incident. 
  • Visit Insider's homepage for more stories.


A woman in North Carolina said she and her boyfriend "felt targeted" after they received an offensive charge on bank statements after traveling with American Airlines, Charlotte's WJZY-TV reported. 

Kyetra Bryant told the news station she received an "African American, African service charge" on her bank statement after traveling with the airline last year. She told the outlet she and her boyfriend purchased their own flight tickets and covered their own baggage fees. 


"Over Thanksgiving, my boyfriend and I traveled from Charlotte to Denver with American, but I had no idea the trip would be ruined due to racial profiling and bias," Bryant said in a Facebook post on Saturday.

Bryant reached out to the airline. According to WJZY, Bryant said a representative told her, "I don't know what you're talking about," according to the report.

"I'm like, 'I have a screenshot here on two different phones and a computer, and it says it's from American Charlotte, and I want to know why it's listed this way?'" Bryant told the station. 

According to WJZY, Bryant said that, months later, she has received no clear explanation from her bank or the airline, who she said have blamed each other for the mishap.


"The bank told American directly, we don't have anything to do with that," Bryant told WJZY. "When you put something into your system, we charge it as the merchant charges it, and that's it. To this day it hasn't changed on each of our statements."

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